Frequently Asked Questions
Everything you need to know about your FAO Schwarz fashion experience.
What is the standard shipping timeframe for fashion orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or final sale items cannot be returned.
How do I determine the correct size for my child?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.